Shipping policy

GROUND SHIPMENTS:

Ground shipments may be sent without signature required and may be inspected after arrival unless noticeable damage to the packaging exists. Any and all damage to ground shipments must be submitted by email to info@whitebilliards.com please include your order number and a picture of the damage. The damage on ground shipments must be submitted within 1 business day. 

Should the driver not allow an inspection please write the driver's name on the package and note the following "driver refused to allow inspection, possible concealed damage." and take a picture of the packaging, even if it looks to be in good condition. We suggest having a camera available when the product arrives to document the condition of your shipment in the small chance that there is damage. 

*Please note that in the rare case of shipping damage it is almost never recommended to refuse the shipment (please see reporting damage). Should damage occur notate damage on all delivery receipts, have the driver note the damage on his copies and accept the delivery. We also suggest taking pictures of the freight and submitting them to www.sawyertwain.com immediately. 

By signing the delivery receipts you are confirming that the item was delivered in 100% perfect condition. wwwsawyertwain.com's responsibility with respect to shipments made by common carrier ends with the customers signature on the bill of lading. Should the product shipment be signed for without damage or possible damage noted Sawyer Twain LLC, can no longer file a damage claim with the freight carrier. Therefore any damage(s) become the customers responsibility to claim with the freight carrier. If for some reason, inspection is not possible at the time of the delivery, you must write "possible damage to contents of the crate(s)." 

PREPARING TO RECEIVE YOUR SHIPMENT:

It is the customer's responsibility to be prepared to accept all shipments once the delivery appointment is scheduled. This includes but is not limited to: 

1. Being prepared to inspect the contents of your shipment prior to signing. DO NOT SIGN FOR ANY SHIPMENT WITHOUT INSPECTING THE ITEM. IF THERE IS DAMAGE IT MUST BE NOTATED ON ALL DELIVERY PAPERWORK TO BE ELIGIBLE FOR REPLACEMENT OR REPAIR by www.sawyertwain.com. 

2. Have the appropriate people to help unload your freight if you have ordered curbside or back of truck shipping. This will insure that you do not require a re delivery. 

3. Being sure that a freight truck can reach your location. 

If shipping company is unable to contact the customer to schedule a delivery appointment (we will make every attempt to contact you via phone and email) - storage fees will be applied for 3 days, after 3 days of being unable to reach the customer for delivery, we will instruct the shipping company to ship back the products to the manufacturer in order to avoid further storage fees. Customer is responsible for shipping fee both ways, restocking fee, and storage fee. Some products do require assembly and the assembly is customer's responsibility unless the customer orders white glove delivery service.